The following are my tips regarding yesterday’s post:
- Talk to the receiver (employee/associate). Hopefully, you’ve built up the kind of rapport that will enable a conversation.
- Watch them and pay attention.
- Make sure your trusted advisers know what’s going on.
- Talk to the receiver again and let him/her know what you’ve observed.
- Probe for the commitment to change…this is the crossroads.
- Provide the tools needed for change.
- Watch.
If you see positive change after the last bullet, then congratulate and spur them on. If status quo or worsened performance, then it may be time for a trade.