Building and Managing Trust

In one of the new ventures I'm working on, I've been brought on to help on multiple fronts. The company is a startup and that implies variety. The biggest job for me, however, is building and managing trust.

I never take this for granted. You shouldn't forget this either.

Building trust comes from a desire to show that you're worth trusting. It can be manifested in your words, but as the saying goes, actions speak louder than words. If you have a relationship with a smart, actively engaged person, then you should expect that your words and actions will be observed for the purposes of building trust. I highly recommend you pay as much attention as possible here because more than likely the person observing you has been burned before.

Everyone been burned before.

Managing trust is the art of gratitude toward the one who has given the trust. When trust is given don't feel like you've arrived and begin to think autopilot is the order of the day. Complacency is sure way to lose everything you've built. I practice on purpose management. For example, what actions am I taking today that enhance or hinder. Ask these questions everyday.

Think of building and managing trust as a form of gardening. Build something beautiful and then keep the weeds out.

Culture

October 2010 053
My daughter is not unlike other teens, she's fighting hard to establish her identity. I didn't always realize how much of a role I played in this. Culture at home, at school, at church, are the battlefields.

I only control the home front.

The implications can be daunting for the following:

  • Business doesn't really care how my daughter deals with the fight my daughter faces. Business wants to be my daughter, if not my master. You get me, it wants to be the center of everything. I'm thankful that I had a tough conversation with business letting it know who was master. It's still not easy.
  • American society is so full of it. On one hand it wants a good citizen, and on the other, it celebrates the very things that will lead to the opposite.
  • The school system is in denial. It believes that a world that no longer exists, still does. Ignoring all facts in-order to protect a status quo.
  • The American government is content with leaving my family and my daughter's future in financial ruin. Again, another form of denial in-order to protect a status quo.
  • I fight my own ghosts from so many years ago, but I am fighting. Maybe that leaves her inspired and assured.

As I parent, it occurred to me how much she needs me to be REAL. Not some guy who believes that words are not needed or touch is for a baby only. My daughter needs an example of what a REAL man is and is not. She needs my love, my attention and my touch.

BTW, this is so foreign to my history. Change is a great thing.